The Refund Policy was updated on 15/01/2024.
Thank you for spending at aihubgo. If you are not completely satisfied with your purchase, we are willing to help. To initiate the refund process, please follow the steps below.
Cancellation of aihubgo subscription is possible on the My Page. If you stop using aihubgo but forget to unsubscribe your aihubgo subscription, we will usually be happy to refund your latest subscription payment, as long as you have not used any credits or created any images since the payment was completed.
To request a refund, please log in to your aihubgo account and send us an email at [email protected] (also works for unsubscribe requests).
No refund if any credit pack and aihubgo subscription have been used. We do not offer partial or pro-rata refunds. You have 7 calendar days from the date of the transaction to apply for the refund.
Upon receipt of your refund request, our staff will check your membership status to determine if it is eligible for a refund. If you are approved, then your refund will be processed. Refunds will be credited to the original credit card/payment method used for the purchase.
Credits purchased by a subscription or credit pack will be used from initially paid credits. Once we confirm your eligibility for a refund, we will refund the full amount of your last payment (even if you forget to cancel your subscription). If the problem occurs due to a service problem and not the user's fault, a full refund including payment fees will be provided.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us via email: [email protected].
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
If you need to contact aihubgo directly, you can reach us at our CS channel or email: [email protected].